Your privacy, our priority at Matty Floors
At Matty Floors, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact us. We believe in transparency and want you to feel confident about the privacy of your details.
Information we collect
When you interact with Matty Floors, whether by visiting our website, placing an order, or getting in touch, we typically collect certain information. This includes your name, contact information (such as email and phone number), addresses for delivery or service, payment details for transactions, and specific project information related to your flooring needs. We may also gather basic website usage data to help us improve your online experience.
How we use your information
The primary reason we collect your information is to provide you with exceptional service and high-quality flooring solutions. We use this data to process your orders, manage appointments for flooring repairs and installations, and deliver products to your specified address in Manchester, United Kingdom, or surrounding areas. Your contact details allow us to communicate important updates about your purchase or service, respond to your inquiries, and provide customer support. We also analyze website usage data to understand how our customers interact with our site, enabling us to continuously improve our online store, product offerings, and overall user experience. Occasionally, with your consent, we may use your information to send you promotional offers or news about our latest products and services.
Sharing your information
We value your trust and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, to operate our business and provide you with our services, we may share your data with trusted partners under specific circumstances. This includes third-party service providers who assist us with payment processing, delivery services, IT support, and website analytics. These partners are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also share information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of Matty Floors, our customers, or others. Any sharing of your data is done with your privacy in mind and under strict confidentiality agreements.
Protecting your data
Matty Floors is committed to ensuring the security of your personal information. We implement a variety of technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction. This includes using secure servers, encryption technology for data transmission (such as SSL for online transactions), and implementing strict access controls for our employees. We regularly review our security practices to ensure they are up-to-date and effective. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security, but we continuously work to safeguard your data to the best of our abilities.