Our commitment to you
Welcome to Matty floors. By using our website and services, you agree to our terms and conditions, designed to ensure a smooth and fair experience for everyone. We're here to provide quality flooring solutions and repair services, and these terms outline our mutual responsibilities.
Our promise for quality and service
At Matty floors, we promise to deliver high-quality flooring products and expert repair services. For flooring purchases, we ensure that products match descriptions and meet industry standards for durability and appearance. Our repair services are carried out by skilled professionals committed to precision and efficiency, aiming for a flawless and long-lasting finish. We stand by the quality of our workmanship and the materials we provide to transform your space with exquisite flooring.
Your responsibilities as a customer
When you use Matty floors website and services, we expect you to provide accurate information for purchases and service requests. Please ensure timely payment for all products and services. We ask that you use our website responsibly, refraining from any activities that could disrupt its functionality or security. We appreciate your cooperation in adhering to scheduled appointments for installations and repairs, helping us to deliver efficient service to all our customers.
Handling concerns and dissatisfaction
Your satisfaction is important to us. If you are not happy with a product or service from Matty floors, please contact us immediately. We will thoroughly investigate your concern and work diligently to find a fair and timely resolution. Our approach is to understand the issue fully and take appropriate steps, which may include repair, replacement, or refund, in accordance with our return policy. For details, please refer to our Return Policy page.